Accessibility for Ontarians with Disabilities Act

AVERTEX will provide training to all employees, volunteers and other staff who deal with the public or other third parties on their behalf, and those involved in the development of policies, procedures and practices dealing with the provisions of goods and services to the public or other third parties.

Mandatory Accessible Customer Service training will include the following:

• The purpose of the Accessibility for Ontarians with Disability Act, 2005 and the requirements of the Accessibility Standards for Customer Service
• How to interact and communicate with persons with various types of disabilities
• How to interact with persons with disabilities who use assistive devices or who require the assistance of a service animal or support person
• Information about the assistive devices made available by AVERTEX that may help persons with disabilities access its goods and services
• What to do if a person with disabilities is having difficulty accessing its goods and services
• AVERTEX policies, procedures and practices pertaining to the provision of goods and services to persons with disabilities

AVERTEX has incorporated this training requirement into its hiring practices to ensure that employees complete the required training within a reasonable time of having accepted employment with the company. Additional training will occur on an ongoing basis as changes are made to these policies, procedures, and practices.

AVERTEX is committed to providing for the provision of accessible formats for persons with disabilities. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.

If you require an accessible format please email [email protected] or call 519-942-3030 and ask to be transferred to Human Resources.

AVERTEX is committed to fair and accessible employment practices to ensure that all prospective employees have an equal chance for consideration during the recruitment and hiring process. AVERTEX will notify employees, potential hires and the public that accommodations can be made throughout the process.

When required, AVERTEX will put in place a process to develop individual accommodation plans for employees. We will also provide customized emergency information to help an employee with a disability during an emergency.

Good customer service includes a process for receiving and responding to feedback. Feedback is important as it can contribute to service improvements and help to identify barriers that affect the ability of persons with disabilities to access services. Feedback can be provided via telephone, email and in writing directed to:

AVERTEX Utility Solutions Inc.
Attn: Human Resources
205235 County Road 109, Amaranth, ON L9W 0T8
[email protected]
519-942-3030

AVERTEX will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities. All of our policies will be reviewed on an ongoing basis to ensure compliance with the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.